Contact: Garden waste

Deliveries of plastic sacks, food waste bags and calendars

You should have now received your annual delivery of plastic sacks and food waste bags. If you have not received yours, you can contact us online, or call 01245 615800. We will not be delivering calendars at this stage, as we are currently updating our collection routes. You can read more about the route updates.

Temporary closure of reception

Our reception and Customer Service Centre are currently closed to the public for refurbishment and will reopen on Monday 4 January 2027. You can read more about the closure.

When to use this form

You should only use this form to contact us if you have queries about the garden waste subscription scheme.

You need to use our:

Garden Waste Subscription form, if you want to sign up or renew
missed collections form, to report a missed collection of your current brown bin

Issues with verification

If you are having an issue with verifying your email address, you can view our verification guidance.

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