Contacting us

You can contact us by phone by calling the service you need. You can find the relevant phone number in each section of the website.

You can also call our main number, which is 01245 606606.

If you call this number, you will need to use our automated system.

To use the automated system, you need to clearly state the name of the service or person you want to speak to.

The automated system recognises voices, and if there is a lot of background noise, it may not be able to recognise who you need.

Our Customer Service Centre is located in our Civic Centre. 

Our opening hours are 10am to 4pm, Monday to Friday, but we now only provide a limited service that offers:

• general advice
• document drop-off
• signposting

We will not be offering face to face interviews. 

We will still be operating Test and Trace, and we politely ask that you wear a mask.

You can contact us by post using our address, or using the post box at the Customer Service Centre, Civic Centre.

If you are submitting an application or payment by post, you should address it to the relevant service.

We check our post box regularly, but the most reliable way to contact us or make a payment is online.

We expect the highest standards of conduct and integrity from anyone who works for us, whether they are employees or contractors. 

We will investigate any allegations that we have not met these standards. We take all complaints seriously and are keen to resolve your problem.

You can find out how to make a complaint.