Complaints

We expect the highest standards of conduct and integrity from anyone who works for us, whether they are our employees or contractors.

We will investigate any allegations that we have not met these standards. We take all complaints seriously and are keen to resolve your problem.

You should only use our complaints process to complain about a service we have provided to you. If you want to complain about a third party, such as a neighbour or a business, you need to contact the relevant department. For example, if you want to complain about a noisy neighbour, you need to contact our environmental health team.

How to make a complaintFind out how to make a complaint about our services and what other options you have if you are unhappy.
How we deal with your complaintFind out what happens after you make a complaint, including what we do and the timescales involved.
Ask for a reviewIf you are not happy with our initial response to your complaint, you can ask us for a review.
Refer your complaint to the ombudsmanIf you are not happy with how we have handled your complaint, you can take it to the ombudsman.
Vexatious and persistent complainantsFind out what constitutes a vexatious and persistent complainant and what our policy is to deal with them.

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Last updated: 09 February 2021

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