You can ask the Local Government Ombudsman (LGO) for a further investigation after our review if you:

  • are not happy with the way we have handled your complaint
  • are not satisfied with our response to your complaint

You must contact the LGO yourself if you want to refer your complaint. The Ombudsman is a government-appointed service which is free, impartial and independent.

As well as investigating individual complaints, the Ombudsman also publishes an annual review

The annual review:

  • looks at the performance of all councils in England and how they dealt with complaints the public have referred to the LGO
  • provides a summary of information on the complaints the LGO has received about each council
  • includes comments on an authority's performance and complaint-handling arrangements

You can report issues with the website using this form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.


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Last updated: 22 September 2022