You can ask the Local Government Ombudsman (LGO) for a further investigation after our review if you:

  • are not happy with the way we have handled your complaint
  • are not satisfied with our response to your complaint

You must contact the LGO yourself if you want to refer your complaint. The Ombudsman is a government-appointed service which is free, impartial and independent.

As well as investigating individual complaints, the Ombudsman also publishes an annual review

The annual review:

  • looks at the performance of all councils in England and how they dealt with complaints the public have referred to the LGO
  • provides a summary of information on the complaints the LGO has received about each council
  • includes comments on an authority's performance and complaint-handling arrangements

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Last updated: 22 September 2022