We are committed to dealing with complaints fairly to help improve our services. However, we occasionally receive a small number of unreasonably persistent or vexatious complaints.

Vexatious and persistent complainants can:

  • take up a disproportionate amount of officer time
  • impact upon delivering services
  • cause unnecessary costs for Council Tax payers

Our vexatious and persistent complainants policy explains:

  • situations we might consider to be vexatious or persistent
  • actions we might take to stop or limit this behaviour
  • considerations we make before taking action
  • who decides to take action and how
  • what a complainant can do to challenge our decision

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