Chelmsford City Council

Chelmsford, along with the rest of England, is now in lockdown until further notice. You can find out what this means and get other useful information on our coronavirus updates page.

Vexatious and persistent complainants

We are committed to dealing with complaints fairly to further improve our services. However, we occasionally receive a small number of unreasonably persistent or vexatious complaints.

Vexatious and persistent complainants can:

  • take up a disproportionate amount of officer time
  • impact upon delivering services
  • cause unnecessary costs for Council Tax payers

Our policy on vexatious and persistent complainants explains:

  • situations we might consider to be vexatious or persistent
  • actions we might take to stop or limit this behaviour
  • considerations we make before taking action
  • who decides to take action and how
  • what a complainant can do to challenge our decision

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    Last updated: 27 August 2020

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