Contacting the team

We are currently experiencing a high volume of calls, and we appreciate your patience. You can contact us online instead using our garden waste contact form or our general enquiry form.

Garden waste stickers

If you have subscribed for garden waste collections for 2026-27, we will not be sending out any stickers until February 2026. Therefore, you should only contact us about not receiving your sticker after this time.

Garden waste collections

We introduced an opt-in subscription service for garden waste in March 2025.

You can find full details on the scheme, including costs and how it works, as well as why we introduced it, via the pages in this section.

About the scheme Find out how the scheme will operate and the charges and discounts.
How to sign up for garden waste collections Find out how to subscribe to our garden waste collection service.
Information for subscribers Find out what happens after you subscribe and what you can expect.
Terms and conditions Read the terms and conditions for the provision of a fortnightly chargeable garden waste collection service.
Background Find out more about the background to this decision and the reasons for it.

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