Contact: Bins and recycling

Contacting the team

We have been experiencing a higher than normal volume of calls, and we appreciate your patience. You can contact us online instead using our garden waste contact form or our general enquiry form.

Household recycling centre

If your enquiry is regarding the household recycling centre, you need to contact Essex County Council.

You can use this form to contact us, but you will need to use our dedicated forms to:

You can also download a collections calendar.

If you are having an issue finding your address when ordering replacement bins, you should try entering your house number as well as your postcode.

Do you want to contact us about a missed collection? (required)

Yes No

Missed collection process

If you are reporting a missed collection for the first time, you need to use our dedicated missed collection reporting process, and you will not be able to continue with this general contact form.

Missed communal bins

You need to report the missed collection to your managing agent of the flats, or you can contact us directly on 01245 615800.

Repeated missed bins

If you are having an issue with you bins being missed on multiple occasions, you can call us on 01245 615800 so we can discuss the matter with you in detail.

Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices.