Reception closed
Our main reception at Duke Street will be closed today (Wednesday 30 September), and our phone lines are only open for emergency calls, although you can still contact us online. We apologise for any inconvenience.
Advice for tenants
If you are a tenant in a privately rented property, you have certain rights and responsibilities.
You can find more information about private renting on GOV.UK including:
- your rights and responsibilities as a tenant
- advice about repairs, rent disputes and deposits
- additional rights added under the Renters Rights Act 2025
Shelter also provides advice on:
- finding a home with a private landlord
- paying rent and other costs
- rental agreements
- problems during a tenancy
- what to do when you leave a property