Select what you want to contact us about.

If you want to book a session at Riverside, such as a class or a swim session, you can:  

You can book onto classes: 

  • ten days in advance if you have a monthly membership  
  • seven days in advance if you have an ourChelmsford Plus card     
  • two days in advance if you have an ourChelmsford Lite card

If you would like to book a birthday party, you can use our birthday party enquiry form.

You can also find general information about what parties we offer via our dedicated birthday parties section.

If you can't attend a class that you have booked onto, you must cancel at least two hours before it starts.

You can cancel online, via the app, by calling 01245 615050 or in person. 

We will charge you the full amount for the class if you do not cancel in time, or if you do not attend.

Whether you are a complete beginner, or want to improve your technique, our Skate School provide lessons for children and adults of all abilities. You can enquire about ice skating lessons with us now.

If you would like to enquire about private lessons with an ice professional, you can email

You can find general information about skating, including patch times, on our ice skating page.

If you feel that your membership is no longer working for you, you have a number of options, including changing, freezing or cancelling your membership.

You can find out how to make a change to your membership.

We have six, great value monthly memberships with multi or single site use, which can be tailored to fit into your lifestyle. 

You can:

All our lessons are currently fully booked, and we are not operating a waiting list. This applies to our Discovery Ducklings, Ducklings and Stage 1 to 10 courses.

You can check our swimming lessons page for updates on when we will have spaces again.

You can use our online contact form to submit a query about anything else that we have not already covered on this page.

Report a website issue

You can report issues with the website using this form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.

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Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices