Private hire operators must keep a written record of all bookings, which must show:
- the time of the booking
- the name of the customer
- the pick up point
- the destination
- details of the driver
Private hire operators that we have licensed, must have a manned base within the Chelmsford District. We may inspect the records at this base.
Operators must have an ex-offender policy in place. They must also ensure that those employed by them to take bookings and deploy vehicles have taken a basic DBS check. We may request a copy of the policy and inspect copies of DBS checks.
If the holder of an operator licence is not already a licensed driver with us, then they must provide a yearly basic DBS certificate.
If the proposed holder of an operator licence is a limited company, then all directors and partners must provide a yearly basic DBS certificate.