We are currently experiencing a high volume of calls, and we appreciate your patience. You can contact us online instead using our garden waste contact form or our general enquiry form.
Issues with verification codes
If you are having issues with using verification codes when using our garden waste portal, we have put together some instructions to help.
When you see this screen:
You need to enter the code you received via email and then click on the "Verify code" button.
You should make sure you click the button (via your mouse if using a PC or laptop, or by tapping the button on screen if you are using a mobile device), rather than pressing enter on your keyboard.
Once our system has successfully verified your code, you should see this screen:
You can then click continue to move on to the next step.
If you cannot see an email with the verification code, you should also check your junk/spam folder.