Due to the global Microsoft outage, you may experience issues when using some of our online services. This relates to services that rely on email delivery, such as account registration, password resets, authentication codes, and some online forms. Service availability may vary while external systems continue to stabilise. We apologise for any inconvenience and thank you for your understanding.
If you already set up a Direct Debit for 2027-28, you do not need to resubscribe manually. You can log in to check your garden waste subscription.
How to sign up for or renew a garden waste collection
If you do not already have a garden waste subscription, you can still sign up for collections for 2026-27. However, it will expire on 28 February 2027. This means you will need to renew and pay for your 2027-28 subscription.
We are currently only accepting new subscriptions for 2026-27 by phone, on 01245 615800 (choose option 1).
The subscription for next year's collection service runs from 1 March 2027 until 28 February 2028.
It may be labelled on screen as a new subscription, but you can also renew via the same link.
Paying by Direct Debit
The window for signing up for a Direct Debit is currently open and will close on Friday 11 December 2026. We will take payment on or around Friday 15 January 2027.
Paying by card
If you do not wish to sign up via Direct Debit, or you miss the window, you can still subscribe to the service by making a one-off card payment. However, your subscription will not automatically renew each year.
Once you have paid, we will send you a sticker as soon as possible via Royal Mail.
If you don't receive your sticker within four weeks of subscribing, you must contact us.
After you sign up, there may be some delay in your collections whilst we print and post your sticker. To minimise delays, you can print off the temporary sticker in the email that follows after payment. To help with a continuous service, you then need to put your new permanent sticker on your bin, underneath the handles, as soon possible after it arrives.
We use a different colour each year, to allow our collection team to easily spot out-of-date subscriptions.
You must not copy or reproduce garden waste stickers, as this is copyright infringement.
You can add more bins to your existing subscription at any time, whether you are paying by Direct Debit or card.
Direct Debit
If you have a Direct Debit, you can cancel at any time, either by contacting your bank, logging into our garden waste portal, or by contacting us.
However, you will not be entitled to a refund if you cancel your subscription.
Card payments
If you pay by card, you can only cancel or remove bins from your subscription during the 14 day cooling off period, which starts the day after you paid.
If you cancel after this, you will not be entitled to a refund.
You can log in to view your account, and make changes, such as adding bins your subscription.