Chelmsford City Council

View your Benefit claim online

Before you can sign in to your account, you need to:

  • register for an account
  • request a PIN
  • register a profile


Register for an account


To register for an account, you will need:

  • your email address

  • to set up a security question

Once you have set up your account, you can take a tour. You will need to request a PIN before you can view your account.



Request a PIN

To view your Benefit claim online, you need to request a PIN.

To request a PIN, you will need:

  • your name and email address

  • your Benefit claim number

Once we receive your request, we will send you a letter containing your PIN within three working days. We need to send the PIN by post to the property, for security reasons.

After you have received your PIN, you can register a profile and link it to your account.



Register a profile

Once you have registered and have your PIN, you will need to link your Benefit claim to your profile. To link your account to your profile, you will need:

  • your Benefit claim number

  • your PIN


 Sign in

You can sign in to view:

  • your Housing Benefit claim
  • your Council Tax Reduction award
  • details of your household and income
  • payments we have made to you or your landlord
  • any overpayments and the current balance
  • notification letters we have sent to you

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