Report unlicensed taxis and drivers
All taxis and drivers operating in Chelmsford must be licensed. Operating without a licence is illegal and may put passengers at risk.
Unlicensed drivers may not have:
- the appropriate training
- background checks
- vehicle safety inspections
- suitable insurance
As unlicensed drivers are not regulated, passengers may be at greater risk of issues such as overcharging, fraud or other criminal activity.
If you suspect a taxi or driver is operating without a licence, you can report it to us.
How to identify unlicensed vehicles and drivers
A vehicle or driver may be unlicensed if you notice:
- no visible licence plates or official identification on the vehicle
- no driver badge or identification
- the vehicle appears unsafe or poorly maintained
How to report unlicensed vehicles and drivers
To report an unlicensed vehicle or driver, you need to:
Try to record as many details as possible about the vehicle, including:
- registration number
- make and model
- colour
- any other identifying features
If it is safe to do so, you can take a photograph or video of the vehicle or driver.
You should also make a note of the incident, including:
- the date
- the time
- the location
- a description of the situation
Report an unlicensed taxi or driver
You can report the incident to us online.
You must include all the details you have gathered and any photographic evidence you have taken.
If you wish to remain anonymous during the investigation, you can leave the contact details blank.
Reporting any illegal activity is crucial for maintaining public safety. By using licensed taxis and drivers, you contribute to ensuring the safety, security and quality of taxi services in our city.