Our aim is to make Chelmsford Museum as accessible as possible for everyone. Our Museum Assistants are all trained in disability awareness, and will offer assistance if you need it.

If you would like us to help, you can either tell us in advance or ask us at any time during your visit. You can view our help to plan your visit page, if you are accompanying visitors with autism, learning difficulties or additional needs.

The access mission for Chelmsford Museum is to provide a high quality, evolving museum service which welcomes all sections of the community regardless of ethnicity, disability, age, gender or sexual orientation. Where possible, the Museum will actively encourage and facilitate visits from
people from sections of the community which are currently underrepresented among its visitors. This includes catering for as wide a range of physical and neuro-diverse access needs as possible within resource constraints.

There will be broad provision to widen access such as using clear typefaces on display labels. Efforts will also be made to meet some specific needs. For example, pre-visit resources for visitors with autism.

Chelmsford City Council’s Access Policy Statement confirms its commitment to accessibility:

Our commitment is long term and of continuous improvement as our resources permit. Our aim is to achieve the optimum level of access to the Council’s services for all, and to enable the widest possible independent use of the Council’s facilities by all sections of our community.

You can request headphone receivers and necklace style induction loop transceivers from our reception free of charge.

Chelmsford Museum is proud to have won the National Autism Friendly Award by the National Autistic Society (NAS). It is one of the first museums in the country to have gained this gold standard for the welcome given to people who are on the autism spectrum and their families.

We have produced resources that you can find in the downloads section of this page.

Chelmsford Museum is fully wheelchair accessible, with slopes, ramps and lifts to all floors. Seating is available around the museum, if you need it. 

We have a blue badge parking area next to the Museum. 

You can bring your guide dog into the museum.

Throughout the year we have relaxed openings of the museum. Keep an eye on our social media channels, and the What's On page for future dates.

Last updated: 10 October 2022