You need to book your child on to the course first, so we can reserve their place, and you know the final cost. You can book on the phone or in person. You should then go to the childcare voucher provider and transfer the correct amount.
Using paper vouchers
If using paper vouchers, request the exact amount of paper vouchers to cover the cost of the course at your chosen centre.
Once you have your vouchers, please visit your chosen leisure centre, using the paper vouchers as payment. If you don’t have enough vouchers to cover the cost of the course, you can pay the difference by cash or card.
Using online vouchers
If using online vouchers, log on to your voucher provider's website and set up a one-off payment for the exact cost of the course.
When you do this, you’ll need to use the correct reference code for your childcare voucher provider; please find these in the table below. You should contact us if your provider is not on the list.
Once you’ve made the payment, we’ll receive an automatic email from your childcare voucher provider. This can take five to seven working days.
Tax-free childcare scheme
To pay using the tax-free childcare scheme, please visit Apply for Tax Free Childcare and register before your chosen holiday. This allows you to build up credit in your account to pay for your chosen holiday course(s).
When you want to pay using this scheme, go to the link and search using your chosen centre’s postcode to download vouchers or send across online payments.
Once you've booked, course days and venues cannot be changed.
You will not be entitled to a refund for cancellations made prior to the course starting or sessions not attended. We can only offer a refund or change of date if your child is unable to attend due to a medical condition. To claim your refund, you will need to provide either:
- a note from your GP
- a note from a doctor at the hospital
- proof of medication, such as a prescription
If we cancel a course for any reason, we will refund you either via cheque or by credit.