Select what you want to contact us about.

If you want to book a session at the centre, such as a class or a swim session, you can:  

You can book onto classes: 

  • ten days in advance if you have a monthly membership  
  • seven days in advance if you have an ourChelmsford Plus card     
  • two days in advance if you have an ourChelmsford Lite card

If you would like to book a birthday party, you can use our birthday party enquiry form.

You can also find general information about what parties we offer via our dedicated birthday parties section.

If you can't attend a class that you have booked onto, you must cancel at least two hours before it starts.

You can cancel online, via the app, by calling 01245 605600 or in person. 

We will charge you the full amount for the class if you do not cancel in time, or if you do not attend.

If you feel that your membership is no longer working for you, you have a number of options, including changing, freezing or cancelling your membership.

You can find out how to make a change to your membership.

We have six, great value monthly memberships with multi or single site use, which can be tailored to fit into your lifestyle. 

You can:

We offer lessons for children aged from 3 months upwards. To register your child for our Get In! Swim School, you can complete an enquiry form online, or enquire in centre.

You can also find general information about our swimming lessons.

You can use our online contact form to submit a query about anything else that we have not already covered on this page.

Report a website issue

You can report issues with the website using this form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.

(Please give the URL of the page, such as


Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices