Fraudsters are trying to scam residents, by posing as us and sending texts about a refund.

These bogus text messages ask you to provide personal information, such as bank details, to receive a refund of a few hundred pounds.

We take security very seriously. We advise residents to be alert when receiving text messages, emails and phone calls that seem to be from us, especially if they:

  • tell you about a monetary refund
  • ask for personal or payment information

If you are suspicious about a communication you have received from us, you can contact us.

General advice on scams

Anyone can be a victim. Scammers sound genuine, and some are very convincing.


  • if it sounds too good to be true, it probably is
  • don’t be rushed into anything
  • if you are in doubt, just say no

If you are unsure whether what is being offered is genuine or not, talk to a friend or family member.

If you wish to report or have any information on a suspected scam, you can contact the Citizens Advice Consumer Service on 03454 04 05 06. They will inform all relevant regulatory authorities.

To report a financial or investment scam you can visit the National Fraud Authority’s Action Fraud site or call 0300 123 2040.

Is there something wrong with this page?

You can report issues with the website using our website feedback form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.