Due to the global Microsoft outage, you may experience issues when using some of our online services. This relates to services that rely on email delivery, such as account registration, password resets, authentication codes, and some online forms. Service availability may vary while external systems continue to stabilise. We apologise for any inconvenience and thank you for your understanding.
On 28 October 2026, the government announced that people in Council Tax Bands A to D will receive a £100 payment in their bank accounts. We will provide this in January 2027 with the details we have in the Council Tax system. We currently have no more detail than this and there may be exceptions, which we will outline when we receive the detailed guidance. As soon as we have more detail, we will provide an update.
Scam text messages
Fraudsters are trying to scam residents, by posing as us and sending texts about a refund.
These bogus text messages ask you to provide personal information, such as bank details, to receive a refund of a few hundred pounds.
We take security very seriously. We advise residents to be alert when receiving text messages, emails and phone calls that seem to be from us, especially if they:
- tell you about a monetary refund
- ask for personal or payment information
If you are suspicious about a communication you have received from us, you can contact us.
General advice on scams
Anyone can be a victim. Scammers sound genuine, and some are very convincing.
Remember:
- if it sounds too good to be true, it probably is
- don’t be rushed into anything
- if you are in doubt, just say no
If you are unsure whether what is being offered is genuine or not, talk to a friend or family member.
If you wish to report or have any information on a suspected scam, you can contact the Citizens Advice Consumer Service on 03454 04 05 06. They will inform all relevant regulatory authorities.
To report a financial or investment scam you can visit the National Fraud Authority’s Action Fraud site or call 0300 123 2040.