Council Tax Recovery

Microsoft outage

Due to the global Microsoft outage, you may experience issues when using some of our online services. This relates to services that rely on email delivery, such as account registration, password resets, authentication codes, and some online forms. Service availability may vary while external systems continue to stabilise. We apologise for any inconvenience and thank you for your understanding.

Budget 2026 £100 payment

On 28 October 2026, the government announced that people in Council Tax Bands A to D will receive a £100 payment in their bank accounts. We will provide this in January 2027 with the details we have in the Council Tax system. We currently have no more detail than this and there may be exceptions, which we will outline when we receive the detailed guidance. As soon as we have more detail, we will provide an update.

If you’re struggling to pay your Council Tax, you can find out how we can assist you. We may be able to spread your payment out over a longer time.

Request a payment arrangement for your Council Tax You can request a payment arrangement if you can’t pay monthly, you can’t pay on our scheduled collection dates, or you have missed some payments and can’t bring your account up to date.

Council Tax reminders and final notices You can contact us if you’re struggling to pay your Council Tax or are behind with your payments.

If you received a summons Find out what to do if you received a summons.

Deductions from your earnings or benefits If you have failed to pay Council Tax arrears and we have issued a liability order, we can take deductions from your earnings or your benefits.

Enforcement agents (bailiffs) If we have asked the court to grant a liability order for missed Council Tax payments, enforcement agents (bailiffs) can act on our behalf to collect payment.

If we are unable to collect your Council Tax arrears If we have been unable to collect the arrears and all other options have been exhausted, we can take enforcement actions if necessary.