Due to the global Microsoft outage, you may experience issues when using some of our online services. This relates to services that rely on email delivery, such as account registration, password resets, authentication codes, and some online forms. Service availability may vary while external systems continue to stabilise. We apologise for any inconvenience and thank you for your understanding.
On 28 October 2026, the government announced that people in Council Tax Bands A to D will receive a £100 payment in their bank accounts. We will provide this in January 2027 with the details we have in the Council Tax system. We currently have no more detail than this and there may be exceptions, which we will outline when we receive the detailed guidance. As soon as we have more detail, we will provide an update.
How to find your Council Tax account number
Your Council Tax account number is an eight-digit number that starts with an eight.
We will only issue you with an account number after you have told us you are moving into a property.
You can find your account number:
- on your paper bill, on the right-hand side (as shown below)
- on any other letters we send to you about your account, on the left-hand side
- on your bank statement, if you pay by Direct Debit or standing order
- by signing in to your existing online Council Tax account
You can also request your Council Tax account number, if you are unable to find it. We will post a paper copy of your bill to the property address.
Your Council Tax account number is an important piece of personal data. We use it as part of our security checks to verify your identity.
If you can’t give us your account number, we may not be able to discuss your account with you if you call us.
