Council Tax Recovery

Phone lines working again

Our phone lines are now working again, but we are continuing to monitor them for any further issues. If you are having trouble getting through to us by phone, you can contact us online. We apologise for any inconvenience.

Text messages for Council Tax recovery

If you receive a text or call from 01245 822528, 01245 822636, 01245 822153 or 01245 822154, you can find out more about our new automated message service.

If you’re struggling to pay your Council Tax, you can find out how we can assist you. We may be able to spread your payment out over a longer time.

If you are behind with your Council Tax payments You can contact us if you're struggling to pay your Council Tax or are behind with your payments.

If you received a summons Find out what to do if you received a summons.

Deductions from your earnings or benefits If you have failed to pay Council Tax arrears and we have issued a liability order, we can take deductions from your earnings or your benefits.

Enforcement agents (bailiffs) If we have asked the court to grant a liability order for missed Council Tax payments, enforcement agents (bailiffs) can act on our behalf to collect payment.

If we are unable to collect your Council Tax arrears If we have been unable to collect the arrears and all other options have been exhausted, we can take enforcement actions if necessary.