App accessibility

Woman wearing orange top using smart phone

Accessibility statement

The Chelmsford City Sports app is run by Chelmsford City Council and was developed by Innovatise GmbH. 

We want as many people as possible to be able to use this app. For example, that means you should be able to:

  • change colours and contrast levels
  • zoom in up to 300%
  • navigate most of the app using just a keyboard
  • listen to most of the app using a screen reader

We've also made the app text as simple as possible to understand, and made sure the colour contrasts meet accessibility guidelines. 

AbilityNet has advice on making your device easier to use if you have a disability. 

We know that some parts of this app are not fully accessible:

  • You cannot navigate within the app using speech recognition software
  • You cannot make changes to the fonts within the app, such as make them bold
  • Some of the advertising elements do not contain alt text for descriptions

As the app is provided by a third party, there are some things that we are unable to make accessible to all. 

What to do if you can't access parts of the app

If you need information on this app that is not accessible to you, you can visit our website or call the centres to speak to a team member.

Reporting accessibility problems with this app

If you find any problems that are not listed in this statement, you can contact us online.

Technical information

We are committed to making our app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed previously in this statement. 

How we tested this app

We tested a sample of pages of the app using the built in mobile phone accessibility tools in June 2021. The sample represented each page type. 

This statement was published on 19 June 2021, and was reviewed in September 2022.

Report a website issue

You can report issues with the website using this form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.

(Please give the URL of the page, such as https://www.chelmsford.gov.uk/council-tax/bands-and-amounts/)

 

Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices