Once we receive your complaint, we will:
- acknowledge your complaint within 3 working days
- investigate your complaint and decide if the noise is causing a statutory nuisance
- inform you of our decision. As all complaints have their own complexities, we will keep you up to date with our investigations as they progress.
We will keep your details confidential, but in some cases, it may be obvious who has made the complaint.
We will send a letter to you and to the person responsible for the noise.
The letter to the person responsible for the noise will inform them of the alleged nuisance, and ask them to stop.
The letter to you will include noise log sheets and details on how to sign up to the Noise App.
If the noise continues after we have written to the person responsible, you will need to keep the log for 14 days.
The log includes:
- what the noise is
- the date of the noise
- the time the noise started
- the time the noise ended
We will use the information on your log to:
- help us to determine that the noise is a statutory nuisance
- help us identify the best time to visit to witness the noise
If the noise is a statutory nuisance, we will serve an abatement notice. The notice means that the person responsible for the noise has to stop.
If the person responsible for the noise does not stop, we will begin legal proceedings. We will notify you if we take legal proceedings, as we may have to reveal your identity.
You can find more information about noise nuisance on GOV.UK.