Report a noise problem

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You can report a noise problem to us if the noise is having a significant impact on you and your family.

Before you report a noise problem to us, you should try to speak to the person responsible for the noise. This also applies if the issue is with a busker.

You can find out about resolving neighbour disputes on GOV.UK.

If you can’t solve the problem by speaking to the person responsible for the noise, you can report it to us.

To report a noise problem, you will need:

• your name, address and contact details
• what the noise is
• where you think the noise is coming from
• how long the noise lasts for
• how often the noise happens
• the time the noise usually happens
• how the noise is affecting you and your family

We only look at online noise reports during our opening hours. If you experience a noise problem outside of 8:45am and 16:45pm Monday to Friday, you need to use our out of hours noise service.
 

Once we receive your complaint, we will:

• acknowledge your complaint within 3 working days
• investigate your complaint and decide if the noise is causing a statutory nuisance
• inform you of our decision. As all complaints have their own complexities, we will keep you up to date with our investigations as they progress. 

We will keep your details confidential, but in some cases, it may be obvious who has made the complaint.

We will send a letter to you and to the person responsible for the noise.

The letter to the person responsible for the noise will inform them of the alleged nuisance, and ask them to stop.

The letter to you will include noise log sheets and details on how to sign up to the Noise App.

If the noise continues after we have written to the person responsible, you will need to keep the log for 14 days.

The log includes:

• what the noise is
• the date of the noise
• the time the noise started
• the time the noise ended

We will use the information on your log to:

• help us to determine that the noise is a statutory nuisance
• help us identify the best time to visit to witness the noise

If the noise is a statutory nuisance, we will serve an abatement notice. The notice means that the person responsible for the noise has to stop.

If the person responsible for the noise does not stop, we will begin legal proceedings. We will notify you if we take legal proceedings, as we may have to reveal your identity.

You can find more information about noise nuisance on GOV.UK.
 

You can report a noise problem that needs immediate action outside of our opening hours to our out of hours noise service. 

We will only deal with noise reports that need immediate action, which includes: 

• music from late night parties

• intruder alarms

• car alarms

We will also deal with your report if you have an ongoing noise complaint, and we have referred it to the out of hours service.

To report a noise problem, you will need:

• your name, address and contact details
• what the noise is
• where you think the noise is coming from
• how long the noise lasts for
• how often the noise happens
• the time the noise usually happens
• how the noise is affecting you and your family
   

You can report a noise to our out of house noise service by calling 01245 606606

The service runs:

• 6pm Friday to 3am Saturday
• 6pm Saturday to 3am Sunday
• 3pm Sunday to 12am Sunday
• 12pm to 12am bank holidays