Planned maintenance

We are carrying out maintenance work on our online system for Council Tax, Benefits and Business Rates.

This maintenance will take place from Friday 27 February to Monday 2 March. This maintenance may prevent you from accessing your account.

We apologise for any inconvenience.

We will disregard you if you hold diplomatic privileges and immunities and are not a:

  • British subject
  • British citizen
  • British Dependent Territories citizen
  • British National (overseas) or a British Overseas citizen
  • British protected person or a permanent resident in the UK 

We will also disregard you if you are a spouse or civil partner of a person with diplomatic privileges and immunities.

The valid acts for diplomatic privilege or immunity are:

  • Diplomatic Privileges Act 1964
  • Commonwealth Secretariat Act 1996
  • Consular Relations Act 1968
  • Commonwealth Countries and Republic of Ireland (Immunities and Privileges) Order 1985
  • a class in relation to a specific organisation in the International Organisations Act 1968
  • head of an office established as described in the Hong Kong Economic Trade Act 1996


To apply as a disregarded person, you must contact us to tell us about your circumstances. This must include evidence of your privilege and immunity. 

Is there something wrong with this page?

You can report issues with the website using our website feedback form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.