Contact: Planning Heritage

Microsoft outage

Due to the global Microsoft outage, you may experience issues when using some of our online services. This relates to services that rely on email delivery, such as account registration, password resets, authentication codes, and some online forms. Service availability may vary while external systems continue to stabilise. We apologise for any inconvenience and thank you for your understanding.

Temporary closure of reception

Our reception and Customer Service Centre are currently closed to the public for refurbishment and will reopen on Monday 4 January 2027. You can read more about the closure.

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Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices.