Data protection

We collect information about you in the normal course of providing of our services.

We manage all of the information we hold about you in line with the Data Protection Act and our Privacy Policy.

You can look at GOV.UK for information about the Data Protection Act, and how we should use your data.

The Information Commissioner reviews our data processes each year. We notify the Information Commissioner about:

what personal information we hold
what we use it for
who we get it from
who we give it to

Ask us to correct your data

You can ask us to correct your data if you think the information we hold about you is inaccurate or out of date.

To ask us to correct your data, you will need:

your name, address and contact details
the reasons why you think the data is incorrect
to include the correct information

Once we receive your request, we will:

acknowledge your request within three working days
review the change to confirm that we need to make it
make the change, if necessary</
advise you that we have made the change

Request your data

Submit a Subject Access Request

You can ask us to provide you with the data we hold about you.

To request your data, you will need:

your name, address and contact details
to include a description of the data you are requesting
to confirm your identity

Once we receive your request, we will:

acknowledge your request within three working days
review the request to make sure we can release the data
provide you with your data

Some information is exempt from data requests. This includes information that:

refers to other people who have not consented to disclosure
could cause damage or distress if we released it
is related to crime prevention or legal proceedings, and could cause prejudice

If the information you requested is exempt, we will be unable to release it. However, we will still contact you to confirm the type of data we hold and why we hold it.