We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.
This accessibility statement applies to www.chelmsford.gov.uk
This website is run by Chelmsford City Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:
How accessible this website is
We know some parts of this website aren't fully accessible:
- form fields not labelled
- element IDs are not unique
- links not clearly identifiable
- container element is empty
- inline frame without a text alternative
- colour contrast not sufficient
- most older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:
We’ll consider your request and respond back to you in ten working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website.
If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can contact the Web Team.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.
If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
You can call us on 01245 606886. You can also contact us online.
Technical information about this website's accessibility
Chelmsford City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
Form fields not labelled
In the Theatres section, the dropdown filter menus for fields such as ‘date’, ‘venue’ and ‘genre’ to pick a show are not properly labelled.
On the homepage, the search field for the myhome directory does not have a label.
This fails WCAG 2.1 success criterion 3.3.2 (Labels or Instructions).
Element IDs are not unique
In the Museums section, two or more page elements have the same id value. These relate to the different menus that are displayed depending on device type.
This fails WCAG 2.1 success criterion 4.1.1 (Parsing).
Links not clearly identifiable
Although links are coloured and underlined on the main site, and so are easily distinguishable from the surrounding text, the links do not stay underlined when you hover over them.
On the Theatres site, links are only identified by colour and are not underlined.
This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
Container element is empty
Where pages have collapsible tabs, these tabs’ container elements are empty.
This fails WAI-ARIA 1.1 success criterion 5.2.5 (Required Owned Elements).
Inline frame without a text alternative
There is one iframe, for the MOT booking module, that doesn’t include a text alternative to summarise its content.
Colour contrast not sufficient
In the Theatres section, links in cookie message don’t have enough contrast.
We are working with our supplier to resolve these issues and will update on our progress in 12 months from when this statement is first published.
This fails WCAG 2.1 success criterion 1.4.3 (Contrast).
Non-compliance with the accessibility regulations
It’s not possible for users to modify text spacing or line height.
We have a small number of embedded videos on our site. Some of these do not have captions.
Some of the images on our site do not display appropriate alt text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
When we publish new content we’ll make sure our use of images meets accessibility standards.
Interactive tools and transactions
We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.
We will work with our suppliers to improve the accessibility of these sites as much as possible.
Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples include:
- YouTube videos
- Google Maps
Content that's not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our committee documents.
Any new PDFs or Word documents we publish will meet accessibility standards.
If you need information in an alternative format, you can contact the Web Team.
What we're doing to improve accessibility
This statement was published on 23 June 2021.
We continuously monitor our website’s accessibility based on automated testing. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.
The Chelmsford City Council website was rated as ‘great’ or ‘excellent’ in the Silktide Index during 2020-21.
We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.
Readspeaker (speech enabling)
In the top bar of every page, in the header, you will see a ‘Listen' link. This service will read out the text of any of our web pages.
This can help many people, including people with visual impairments, people with dyslexia, low literacy, or people whose first language is not English.
Preparation of this accessibility statement
This statement was prepared on 23 June 2020. It was last reviewed on 23 June 2021.
This website was last tested on 23 June 2021. The test was carried out by the Web Team at Chelmsford City Council.
We tested this website using the automated testing tools on SiteImprove, which reports its findings to us every week.
SiteImprove checks across the whole of our site on a regular basis and reports on:
- pages that conform to WCAG A, AA or AAA standards
- issues with CSS validation
- issues with HTML validation
- PDF accessibility including problems with tagging, language definition, headings and labels