Chelmsford City Council

Accessibility statement for Chelmsford City Council

We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.

This accessibility statement applies to 

This website is run by Chelmsford City Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:


How accessible this website is

We know some parts of this website aren't fully accessible:

  • form fields not labelled
  • element IDs are not unique
  • links not clearly identifiable
  • container element is empty
  • inline frame without a text alternative
  • colour contrast not sufficient
  • most older PDF documents are not fully accessible to screen reader software


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

We’ll consider your request and respond back to you in ten working days.


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can  contact the Web Team.


Enforcement procedure

The  Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you are not happy with how we respond to your complaint, you can contact the  Equality Advisory and Support Service (EASS).


Contacting us 

You can call us on 01245 606886. You can also  contact us online.


Technical information about this website's accessibility

Chelmsford City Council is committed to making its website accessible, in accordance with the  Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Element IDs are not unique

In the Museums section, two or more page elements have the same id value. These relate to the different menus that are displayed depending on device type.

This fails WCAG 2.1 success criterion 4.1.1 (Parsing).

Form fields not labelled

In the Theatres and Sports sections, the dropdown filter menus (such as to display shows by date or an exercise classes by intensity) are not properly labelled. 

This fails WCAG 2.1 success criterion 3.3.2 (Labels or Instructions) 

Form elements are not properly labelled. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

Inline frame without a text alternative

There is one iframe, for the MOT booking module, that doesn’t include a text alternative to summarise its content.

This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

Links not clearly identifiable

Although links are coloured and underlined on the main site, and so are easily distinguishable from the surrounding text, the links do not stay underlined when you hover over them.

On the Theatres site, links are only identified by colour and are not underlined.

This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).

Container element is empty

Where pages have collapsible tabs, these tabs’ container elements are empty.

This fails WAI-ARIA 1.1 success criterion 5.2.5 (Required Owned Elements).

In addition, collapsible tabs also fail:

  • WCAG 1.3.1 (Info and Relationships), because the required ARIA child role is not present
  • WCAG 4.1.2 (Name, Role, Value), because the elements have focusable decendants

Colour contrast not sufficient

In the Theatres section, links in cookie message don’t have enough contrast and neither does white summary text when it appears on pink tiles.

We are working with our supplier to resolve these issues and will update on our progress in 12 months from when this statement is first published.

This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

Non-compliance with the accessibility regulations

It’s not possible for users to modify text spacing or line height.

We have a small number of embedded videos on our site. Some of these do not have captions.

Some of the images on our site do not display appropriate alt text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content we’ll make sure our use of images meets accessibility standards.


Interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.

We will work with our suppliers to improve the accessibility of these sites as much as possible.

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples include:

  • YouTube videos
  • Google Maps


Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our committee documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

If you need information in an alternative format, you can  contact the Web Team.


What we're doing to improve accessibility

This statement was published on 29 September 2021.

We continuously monitor our website’s accessibility based on automated testing. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

The Chelmsford City Council website was rated as ‘great’ or ‘excellent’ in the  Silktide Index during 2021.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.


Readspeaker (speech enabling)

In the top bar of every page, in the header, you will see a ‘Listen' link. This service will read out the text of any of our web pages.

This can help many people, including people with visual impairments, people with dyslexia, low literacy, or people whose first language is not English.


Preparation of this accessibility statement

This statement was first prepared on 23 June 2020. It was last reviewed on 29 September 2021.

This website was last tested on 29 September 2021. The test was carried out by the Web Team at Chelmsford City Council.

We tested this website using the automated testing tools on  SiteImprove, which reports its findings to us every week.

SiteImprove checks across the whole of our site on a regular basis and reports on:

  • pages that conform to WCAG A, AA or AAA standards 
  • issues with CSS validation
  • issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels

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    Last updated: 29 November 2021

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