Annual canvass

To respond online, you need to visit the household response update service.

There is also a link to this service on the first page of your Household Enquiry Form.

You will need to enter Part 1 and Part 2 of your security code from the first page of your Household Enquiry Form, as well as your postcode.

Then, you will need to confirm your address.

Confirming your name

If you see information about who lives at the address, you will need to confirm your name. You will then be able to see the details about who is registered at the address.

From here, you can confirm that everything is correct, or make changes to the information if you need to. You can also add new people to the address, or remove people that no longer live there.

Confirming who lives at the address

If you don't see information about who lives at the address, you will need to enter information about the people that live there.

You can only respond to the form by phone or text if:

• your Household Enquiry Form lists information about who lives at the address
• all of the information is correct, and you don't need to make any changes
• you don't need to add or remove people from the list

To confirm all of the information is correct, you can call 0800 197 9871. You will need to enter Part 1 and then Part 2 of your security code.

You can also confirm all of the information is correct texting NOCHANGE followed by Part 1 and Part 2 of your security code to 80212.

Information about how to respond by phone or text is also on the second page of your Household Enquiry Form.

If you can't respond to the form online, or confirm the information is correct by phone or text, you can complete the form and return it to us.

We send out two types of Household Enquiry Form during the annual canvass. 

Form type one

One type of form lists information about who is registered to vote at an address. We send this form if we have the information.

If you receive this form, you need to check the information in section 2, and make any changes if you need to. In section 3, you can add new people to the list.

You only need to complete section 4 if no one at the address is eligible to register to vote.

You then need to complete section 5, which is the declaration.

Form type two

The other type of form is blank and doesn't include information about who is registered to vote at an address. We send this form if we don't have information about who lives at an address.

If you receive this form, you need to add information about who lives at the address in section 1. You only need to complete section 2 if no one at the address is eligible to register to vote.

You then need to complete section 3, which is the declaration.