We will email some residents, which will look similar to the screenshot above and will come from this address:
We will only send you an email if we:
- believe your details have not changed, and
- have an email address for you, or someone else in your property
If you receive an email and your details are correct, you just need to respond to confirm this.
We may also send a reminder. If you, or someone in your household, has already responded, you can ignore the reminder.
We manage the responses per household. So if you see the details have already been confirmed, you should check with the other members of your household before contacting us.
If you do not reply to the email after 14 days, we will send you a letter confirming your details . You do not need to reply to this letter.
If the details we hold for you are incorrect, you need to update your details.