If we find that the basis on which we calculated your charge changes, we will either refund you or ask you to pay more as appropriate.

When calculating your charge, we will look at the work we’ve already done, and won’t charge you for the first hour of officer time. Our costs are £80.40 an hour, which includes £13.40 VAT. 

If you do need to pay a supplementary charge, we will tell you in writing, detailing how we have calculated the charge.

If you are due a refund and we have done less than an hour’s work on your case, we will refund you in full.

Supplementary charges

We may make a supplementary charge where:

  • you have made major variations to the original project design, meaning we have to put in significant additional resources
  • we need to carry out an excessive number of extra site visits, compared to our original estimate.

Refunds

We will only consider a refund request for a:

  • Full Plans application after we have issued a ‘Certificate of Completion’
  • Building Notice after we have issued a ‘Certificate of Completion’ or the Notice expires, which is three years from the date of deposit
  • Certificate of Regularisation after we have issued the Certificate of Regularisation

Site visits

We calculate the number of site visits assuming that the builder is competent and will complete the project within 24 months of starting the work.

If your project needs fewer inspections than we originally thought, we will refund you appropriately. This is providing we have received all relevant inspection notifications.

This guidance is effective from 1 April 2022.

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Last updated: 21 September 2022