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We investigate complaints of abandoned shopping trolleys in public areas or on private land, where the owner of the land agrees to their removal. 

To report an abandoned trolley, you will need:

  • your name, address and contact details
  • information about where the trolley is located
  • any further information that you think is relevant
  • photos or evidence of the problem, if you have it  

How we deal with abandoned trolleys

Once we receive your report, we will contact the relevant supermarket to get ask them to collect the trolley. 

If the supermarket does not collect the trolley within 24 hours of being notified, we can take action against them or remove the trolley.

Is there something wrong with this page?

You can report issues with the website using our website feedback form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.

Last updated: 23 September 2022