Request a case review

We will review your case if you:

• reported at least three anti-social behaviour incidents or at least one hate crime to either us, the police or your housing provider in the last six months
• reported the incident within one month of it happening
• request a case review within six months of when you reported the incidents

The case review only ensures there is a review where incidents have been reported and no action has been taken. 

You should not use it as a complaints procedure.

Request a case review now

To request a case review, you will need:

• your name, address and contact details
• who you reported the incidents to
• the dates when you reported the incidents
• any incident or reference numbers you were given when you reported the incidents
• information about the incidents you reported

You can request a review online, over the phone, or in writing to the Community Safety Team.

Once we have received your request, we will:

• acknowledge your request within three days
• contact you to start our investigation, and decide if your case qualifies for a review

If your case does not qualify, we will contact you to tell you why.

If your case does qualify, we will meet with the agencies involved and any other relevant bodies. This could be us, the police, or your social housing providers and / or relevant clinical commissioning groups. If the perpetrator is under 18, we will also invite the youth offending team.

During the meeting, we will review how the agencies dealt with your case and then suggest how to resolve the problem.

You can review our full ASB case review guidance. 

We will let you know the outcome of the case review and the proposals within ten working days of the meeting.

Appeals process

If you disagree with the outcome, you can appeal in writing to the Community Safety Team within 21 days of receiving the outcome.

Statistics

In 2025 we received eight applications. A total of seven met the threshold for review, whilst one didn’t. We held reviews for the remaining seven, with the following outcomes:

• appealed: 1
• rejected at review stage: 4
• suspect received safeguarding intervention: 1
• agency failings identified and action plan put in place: 1

In 2024/25, we had eight review requests. Seven were rejected at the first stage, while one went through to a professionals meeting, but was then rejected at that stage.

In 2023/24, we had eight review requests, one of which had agency failings.

In 2022/23, we had four requests for review, one of which found failings.

In 2021/22, we received and conducted three reviews, all of which resulted in us finding no agency failings.

In 2020/21, we did not receive any applications.