You can check the address we have listed for your property using our address checker.

Address does not appear on Royal Mail

The Postcode Address File (PAF) is Royal Mail’s address database. You can search Royal Mail’s postcode finder to find a postal address.

If your address or postcode is not recognised, Royal Mail may not have activated your postcode. This applies if you live in a new property or have received street naming and numbering confirmation.

You can contact Royal Mail to report an incorrect or missing address.

Other problems with your address

You can contact us if:

  • Royal Mail has confirmed they do not hold your address
  • you believe we have listed your address incorrectly
  • you want to update an address with new company information

You can report issues with the website using this form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.


Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices.

Last updated: 22 September 2022