We are currently experiencing delays in processing new valid applications received between 1 May 2026 and 8 June 2026, due to unexpected staff shortages. This may result in delays in acknowledging your application, and we may need to request extensions of time while we process your application. We are actively working to address this backlog as quickly as possible and appreciate your patience. We apologise for any inconvenience.
Householder advice
You need this advice if you want to:
alter or extend a residential property
build a new outbuilding or garage
install a new fence
make roof alterations
install vehicle access or a crossover (known as a dropped kerb)
lay new hardstanding or paving
check the authorised use of a property or land
You should also apply for this advice if you want to find out information about a property you are thinking of buying. This includes restrictions that may apply to the property.
We also offer heritage advice as an extra add-on.
Types of advice
You can apply for either written advice or a meeting with a planning officer.
Written advice
If you apply for written advice, a planning officer will respond within 20 working days of receiving your application. (Working days exclude weekends and bank holidays.)
Meeting
You can ask to meet with a planning officer to discuss your proposal with them.
Following the meeting, we will send you written confirmation of the advice the planning officer gave you.
Fees
The fee for the advice depends on whether you have had advice from us before.
Fees for new advice
The fee for written advice is £120.
The fee for an online meeting with a planning officer is £350.
The fee for an in-person/on-site meeting with a planning officer is £390. This includes the written confirmation we send afterwards.
Subsequent advice
You can pay a reduced fee for follow-up advice if you have:
already received advice about a similar development on the same site in the last three months
received a refusal of planning permission for a similar development on the same site in the last three months
The fee for subsequent written advice is £90.
The fee for an online meeting with a planning officer is £270.
The fee for an in-person/on-site meeting with a planning officer is £300.
All fees are valid until 31 March 2027.