Vexatious and persistent complainants

We are committed to dealing with complaints fairly to help improve our services. However, we occasionally receive a small number of unreasonably persistent or vexatious complaints.

Vexatious and persistent complainants can:

• take up a disproportionate amount of officer time

• impact upon delivering services

• cause unnecessary costs for Council Tax payers

Our vexatious and persistent complainants policy explains:

• situations we might consider to be vexatious or persistent

• actions we might take to stop or limit this behaviour

• considerations we make before taking action

• who decides to take action and how

• what a complainant can do to challenge our decision