Chelmsford Museum Terms and Conditions

Conditions of sale for events and activities

All sales are final and refunds will not be issued unless an event or activity is cancelled or the museum is closed unexpectedly.
Tickets can be exchanged for the same event or activity in the same run, subject to availability, up to 2 days before the date and time of the event or activity. Refunds will not be issued for cancelled tickets.
Latecomers may be asked to wait until a suitable break in the event or activity.
Management reserves the right to alter the programme, facilitators, or arrangements.
Management reserves the right to cancel tickets which they reasonably suspect to have been booked fraudulently, and/or which exceed any advertised limits on the quantity that a person/ household can buy, and/or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions to the quantity of tickets will be made clear at the time of booking.
Concessions or special offer tickets to events and activities may be subject to change without prior notice.

Age restrictions for purchasing and attending

All children under 18 need to be accompanied in the museum throughout the event or activity by an adult aged 18 or above.

Tickets booked online and delivery

By choosing to book online, it is your responsibility to check what type of discounted tickets and offers are available and that you have booked the correct tickets before completing your booking.
No refunds will be given for incorrectly booked tickets.
If you exceed the maximum number of tickets allowed, we reserve the right to cancel the extra tickets booked. No refunds will be given for these tickets or any applicable fees.
E-tickets will be sent as an attachment to the email address of the account holder. You can print these tickets at home to bring along or present them on your phone/tablet device.
Posting is not an option for tickets booked at Chelmsford Museum. Please present tickets/E-tickets at the front desk when you arrive.

Gift vouchers

Gift vouchers purchased at Chelmsford Theatre are redeemable for events and activities online at the museum. They are not currently valid for the gift shop.
Gift vouchers for Chelmsford Theatre are not available to purchase from the museum online or in person.

Discounted tickets and promotional offers

Any discount priced tickets or special offer must be applied at the time of booking online.
All discounts and offers are subject to availability where applicable and at the discretion of the museum team.
All discounts and offers can be withdrawn at the discretion of the Museum Management without prior notice.
Discounts do not apply to tickets already purchased.
Discounted tickets cannot be booked in conjunction with or combined with any other reductions or offers.
Offers with a ticket limit, either per ticket, customer, or transaction, can only be used once.
If you exceed the maximum number of tickets allowed, we reserve the right to cancel the extra tickets booked. No refunds will be given for these tickets or any applicable fees.
The promotion applies only to the event clearly stated in the offer and excludes any other offer or event.
A valid voucher, promotional code or letter must be used for the offer to be valid.
No cash alternative will be offered.
The museum’s standard terms and conditions of purchase, sale and entry apply.
Availability is on a first come, first served basis.
The Museum Management reserves the right to introduce discounts and price changes without prior notice and to withdraw, amend or replace offers at any time and without prior notification.

Lost and found

Any personal items and property found that have been left behind at Chelmsford Museum will be stored by us for one month after they have been found (for items with significant value we will store them for three months). To enquire about a lost item, email our museum team on museums@chelmsford.gov.uk or call 01245 605700.