Chelmsford City Council

Contact us online

Services such as highways (including footpaths, potholes, street lights, grass verges and roads), schools, libraries and social services are all run by Essex County Council

We use contact forms so that your query goes to the right place with all the information we need. This means we will be able to help you quickly and efficiently.

Each service area has its own contact form. You can find the relevant form in each section of the website. We also provide links to our most popular contact forms via the links below.

We don't publish email addresses. Email is not a secure way of sending information and our contact forms mean that we can ask you for the right details.

  • Benefits (Housing Benefit and Council Tax Benefit)This includes getting help with paying your rent or Council Tax and submitting evidence to support your claim.
  • Bins and recyclingThis includes ordering replacements, collection dates, collection of large items and missed collections.
  • Council TaxThis includes ways to pay, change of address, managing your account and applying for a discount or reduction.
  • Environment and public healthThis includes pest control, reporting a street problem, dogs, pay a fine (FPN) and noise and nuisance.
  • Electoral ServicesThis includes registering to vote, postal votes and information on any upcoming elections.
  • HousingThis includes homelessness, applying for social housing and information for private tenants and landlords.
  • ParkingThis includes residents parking, parking fines and enforcement, and our car parks.
  • ParksThis includes allotments, Hylands Estate and volunteering in our parks.
  • Planning or building controlThis includes making and commenting on planning applications, making a building control application or requesting a site visit, finding out if you need permission, trees and local land charges.
  • More servicesIf your enquiry isn't listed here, you can find a list of some of our other services.

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    Last updated: 18 August 2021

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