For some services, we will only discuss the details of your case with you or with someone who has your permission to talk to us.
This authority to discuss is for:
- Housing Benefit
- Council Tax
- Housing Register applications
- homelessness or housing enquiries
There are three ways to give someone your authority to discuss.
You can complete our authority to discuss form, which will give your representative on-going permission to discuss your selected accounts and claims.
You can also give verbal authority to discuss when you call us. Your representative will only have permission to discuss your account or claim during that call.
If you have given power of attorney to someone, providing us with proof will give your representative on-going permission to discuss your accounts and claims.
To give someone on-going authority to discuss you will need to complete the form and return to us.
To complete the form, you will need:
your name, address and contact details
to tell us which services you want your representative to have permission to discuss
your claim, account or reference numbers
the name, address and contact details of your representative
your representative's relationship to you
to sign and date the form
Once you have completed the form, you can return it to the Customer Service Centre in Duke Street, or post it to us.
Once we receive your form, we will make a note on your account, giving permission for your representative to discuss your account or claim.
You can give verbal authority to discuss when you call us.
To give a representative your authority to discuss, you will need to:
make the call when they are with you
tell us their name and relationship to you
confirm that you are giving them permission to discuss your account or claim with us
We will make a note on your account of who we spoke to.
The authority to discuss will only last for that call. If you want the authority to discuss for future calls, you will need to fill in our authority to discuss form.
Power of attorney
To give authority to discuss under power of attorney, you will need to send us proof that this in place. As proof, you can send us a copy of the relevant legal document.
You can hand it in to the Customer Service Centre in Duke Street, or post it to:
Chelmsford City Council
Once we receive your proof, we will make a note on your account, giving permission for your representative to discuss your account or claim.