Chelmsford City Council

Website accessibility

Accessibility statement

We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.

Using this website

This website,, has been developed for and is managed by Chelmsford City Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

How accessible this website is

We know some parts of this website aren't fully accessible. We have detailed the non-accessible parts below.


  • Search box on the homepage has a WAI-ARIA 'aria-describedby' attribute that includes a reference to an ID that does not exist or an ID that is not unique


  • Google Tag Manager element includes an iFrame that has no 'title' attribute or the 'title' attribute is empty
  • Facebook script is missing some alt text

Native web forms

  • The document upload field has no description
  • The captcha element:
    • has no description
    • uses HTML to format text
    • has an empty label

Maps in directories

  • Missing alternative text
  • Contain a toggle button that is not grouped and named
  • Includes an input field that doesn’t have a visible label indicating its purpose

Theatres section

  • Links only identified by colour
  • Links in cookie message don’t have sufficient contrast

Museums section

  • Links in menu bar don’t have enough contrast when that section is selected
  • The ID used for an element in the header is also used for another element on the page.

We are working with our supplier to resolve these issues and will update on our progress in 12 months from when this statement is first published.

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

We’ll consider your request and respond back to you in ten working days

How we tested this website

We tested this website using the automated testing tools on SiteImprove, which reports its findings to us every week.

SiteImprove checks across the whole of our site on a regular basis and reports on:

  • pages that conform to WCAG A, AA or AAA standards 
  • issues with CSS validation
  • issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels

Technical information about this website's accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

It’s not possible for users to modify text spacing or line height.

Many of our older PDFs don't meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader.

We have taken care to make sure our PDFs are not essential to providing our services such as making sure the information contained in them is provided in another way.

We understand that the regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services. However, if you need information in an alternative format, you can contact the Web Team.

We aim to ensure that any new PDFs or Word documents we publish from 23 September 2019 onwards will meet the accessibility standards.

Issues with images, video and audio

  • We have a small number of embedded videos on our site. Some of these do not have captions
  • Some of the images on our site do not display appropriate alt text


Issues with interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.

We will work with our suppliers to improve the accessibility of these sites as much as possible.

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples include:

  • YouTube videos
  • Google Maps


What we are doing to improve accessibility

This statement was published on 23 June 2020.

We continuously monitor our website’s accessibility based on automated testing. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

The Chelmsford City Council website was ranked 15th out of 404 council websites in the first Silktide Index, published in June 2020.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can contact the Web Team.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Contacting us 

You can call us on 01245 606886. You can also contact us online.


Readspeaker (speech enabling)

In the top bar of every page, in the header, you will see a ‘Listen' link. This service will read out the text of any of our web pages. This can help many people, including people with visual impairments, people with dyslexia, low literacy, or people whose first language is not English.

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    Last updated: 26 May 2021

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