General Information about Chelmsford City Theatres

Box Office Opening Times

Box Office is open from 10am to 6pm from Monday to Friday and 10am to 2pm on Saturdays. When there is a performance in the venue the box office will remain open until 15 minutes after the performance starts.

Running times

Some shows give an approximate running time and when available this can be found on the show page. All films have running times but this does not include live performance trailers or late starts. Running times are given as a rough guide but due to the nature of live performance they cannot always be accurate.

General admission

General Admission refers to areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission event, you may be quoted row and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location.

Programme of events

At times it is necessary to make changes to the published programme. Please accept our apologies for any inconvenience this may cause.


We do not allow photography in the majority of shows, especially for professional shows, however there are a few occasions when it is allowed and this will be advised as part of the show. If you are seen to be taking unauthorised photography you will be asked by the Duty Manager to stop.

Seating plans

If you would like to view the seating plans of the Civic Theatre and Cramphorn Studio please view the following PDFs. Please note, on some performances the seating plans may vary.

Civic Theatre seating plan

Cramphorn Studio seating plan


The Civic and Cramphorn bars open an hour before a show starts and during the interval. Card payments are accepted in the Civic bar but not currently in the Cramphorn. Interval orders can be taken in the Civic and on busy performances, drinks can be purchased from the foyer kiosk.

Booster seats

We have started a nominal charge for booster seats to ensure that we have sufficient funds to maintain, clean and increase our stock. This will ensure that every child that needs a booster seat can have access to one.

Contact the Theatre

Fairfield Road