General Information about Chelmsford City Theatres

Box Office opening times

Currently the Box Office is not open to the public unless there is a performance on. If you would like to make a booking, please do so through the booking link on the show page. 

If you need assistance with your booking, require a wheelchair space or need help with the Essential Companion scheme then please fill out our Request Help with your Booking Form and we will contact you directly.

Running times

Some shows give an approximate running time and when available this can be found on the show page. All films have running times but this does not include live performance trailers or late starts. Running times are given as a rough guide but due to the nature of live performance they cannot always be accurate.

General admission

General Admission refers to areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission event, you may be quoted row and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location.

Programme of events

At times it is necessary to make changes to the published programme. Please accept our apologies for any inconvenience this may cause.


We do not allow photography in the majority of shows, especially for professional shows, however there are a few occasions when it is allowed and this will be advised as part of the show. If you are seen to be taking unauthorised photography you will be asked by the Duty Manager to stop.

Seating plans

If you would like to view the seating plans of the Civic Theatre and Cramphorn Studio please view the following PDFs. Please note, on some performances the seating plans may vary.

Civic Theatre seating plan

Cramphorn Studio seating plan


Our theatre bars currently remain closed due to the coronavirus. If you'd like to order refreshments for the performance interval, you can do so via the app.

Booster seats

We have started a nominal charge for booster seats to ensure that we have sufficient funds to maintain, clean and increase our stock. This will ensure that every child that needs a booster seat can have access to one.

Contact the Theatre

Fairfield Road