It is important to us that our venue is accessible to all members of the community and we strive to ensure we offer the best possible experience and service to patrons. If you have any queries regarding your visit and would like to speak to our friendly customer service team, please email or phone 01245 606505. We’re happy to offer a personalised service based on your accessibility requirements and can provide the following:

  • Assistance with booking tickets
  • Booking wheelchair spaces
  • Information about our Essential Companion scheme
  • Pre-site visits with an experienced member of the team
  • Visual stories of the venue & annual pantomime

Your visit

If you need any assistance on the day of your visit, please make yourself known to our approachable and well trained staff members. Both venues have step free access to the lower level auditoriums, bars and toilets so please talk to a member of staff if you require this and are unsure of how to navigate around the building.

Wheelchair spaces and walkers

We have five wheelchair accessible spaces near the front of the Civic auditorium and two in the Cramphorn Studio. We advise booking in advance as the theatre cannot guarantee spaces upon arrival. Users of the designated spaces can be accompanied by a carer or companion whose seat will be adjacent.

The safety of patrons, staff and on stage/backstage crew is our top priority so we ask that all patrons book a wheelchair space unless they can walk unaided from the foyer to the auditorium. Wheelchairs, mobility scooters and walkers must remain in the foyer in order to keep the aisles and emergency exits clear. This is an important measure as in the event of an emergency, our staff will need to prioritise evacuating the building as quickly and safely as possible and will be unable to return wheelchair’s, mobility scooters and walkers to patrons.

For those patrons using walking aids such as sticks or crutches, access to the auditorium is permissible and once seated the walking aid must be stowed safely under the seat.

For further information on the above and for advice on seat selection, please email

Blue badge parking

There are four designated Blue Badge parking bays accessible from Fairfield Road. There are also two further Blue Badge bays within the Fairfield Road car park accessed via Coval Lane. These bays cannot be booked and are available on a first come, first served basis. There is level access from both car parks. Blue badge holders can park on the double yellow lines outside the theatre provided they display their blue badge and do not obstruct the drop curb, however it is advised you refer to your blue badge booklets to confirm this.

Essential Companion Scheme (ECS)

Our Essential Companion scheme is designed for patrons who need additional assistance to access theatres’ services. Depending on the level of assistance required, some patrons can claim a free of charge ticket for their companion. 

You can:

Tickets can still be reserved via the box office while an ESC form is being processed, please inform the member of staff when booking your tickets.

Hearing facilities

The Theatre is equipped with an Infra-Red audio enhancement system. Both infrared headphone receivers and necklace style induction loop transceivers (which work in tandem with an existing hearing aid set to “T”) are available and can be requested from the Front of House team before the performance commences.  No fee is charged for the use of these receivers. Guide dogs are welcome at our venue.

Signed performances

The theatre arranges signed interpreted performances of selected shows. The signer will always stand on the left hand side of the auditorium to stage right. Please inform the Box Office at the time of booking so that a suitable seat can be found.

Audio described performances

Some performances and films are described for those with a visual impairment. Infrared headsets will be allocated at the beginning of the performance. The sound from the performance can be heard in one ear, whilst the visual aspect of the show is described as it happens, in the other ear.

Captioned performances

The theatre arranges captioned performances on selected shows. Dialogue, sound effects and lyrics are displayed in English on text units. You must inform the Box Office at the time of booking so seats can be allocated that will optimise the view of the captioning screens, which are located at either side of the stage.

Relaxed performances

These performances offer a relaxed environment as adjustments are made to reduce anxiety or stress, such as changes to lighting and sound to eliminate surprise and soften their impact. Staff and performers will have a relaxed attitude to noise from the audience and customers are free to move around the auditorium during the performance.

The Cramphorn Studio runs monthly relaxed concerts. Jeffery Wilson, the organiser of the Lunchtime Concerts, offers some interactive piano, percussion and vocal work. These start at 2.15pm following one of our weekly 1pm concerts and fall on the last Wednesday of each month. If you can, let us know in advance if you will be attending the 'relaxed' performance by calling the Box Office on 01245 606505.

We also run a relaxed performance of our annual Christmas pantomime where we provide notes for parents & carers and a visual story with information and images of the show.

Information on all access performances is included in the season brochure and can also be obtained from the Box Office.

Contact the Theatre


01245 606505

Fairfield Road