If you need assistance with your booking, require a wheelchair space or need help with the Essential Companion scheme then you can complete this form and we will contact you directly.
Wheelchair spaces and walkers
Wheelchair users are accommodated in five wheelchair accessible spaces near the front of the Civic auditorium and two spaces in the Cramphorn Studio. You should book this in advance, as the theatre cannot guarantee spaces upon arrival. Users of the designated spaces can be accompanied by a carer or companion whose seat will be adjacent or near to the designated space.
Patrons who do not book one of the designated spaces and are able to make their own way to their seats unaided can enter the auditorium either via the foyer or one of the side entrances whilst leaving the wheelchair or motorised scooter in the foyer.
For those patrons using walking aids such as sticks or crutches, access to the auditorium is permissible and once seated the walking aid must be stowed safely under the seat.
For the safety of the individual and those in the nearby vicinity, patrons using walking frames will not be allowed to take these aids into the auditorium. If a walker is needed to be used, patrons are advised to book seats near the back of the auditorium and an able bodied companion must accompany you leaving the walker in the foyer. Our staff will look after your walker during the performance. These will usually be stored in the Civic foyer or by the Cramphorn Studio box office. Your companion must then assist you to the foyer to retrieve your walker.
In the event of evacuation, all patrons are to leave the auditorium via the designated fire exits and will not be allowed to retrieve their wheelchair / motorised scooter / walking aid from the foyer first.
For further information on the above and for advice on seat selection, you can request help with your booking.
Blue badge parking
There are four designated Blue Badge parking bays accessible from Fairfield Road. There are also two further Blue Badge bays within the Fairfield Road car park accessed via Coval Lane. These bays cannot be booked and are available on a first come, first served basis. There is level access from both car parks. Blue badge holders can park on the double yellow lines outside the theatre provided they display their blue badge and do not obstruct the drop curb, however it is advised you refer to your blue badge booklets to confirm this. Please note: The taxi rank on Fairfield Road is not available to blue badge holders.
Due to health and safety reasons, our staff are unable to assist disabled patrons in and out of their transport or mobility equipment.
Essential Companion Scheme (ECS)
Patrons who need additional assistance to access theatres’ services may be eligible for a free of charge ticket for their companion.
Our Essential Companion Scheme (ECS) is currently under review and there may be a significant delay in the application forms being processed.
The Theatre is equipped with an Infra-Red audio enhancement system. Both infrared headphone receivers and necklace style induction loop transceivers (which work in tandem with an existing hearing aid set to “T”) are available and can be requested from the Front of House team before the performance commences. No fee is charged for the use of these receivers.
Guide dogs are welcome and, if you wish, we can look after your dog whilst you enjoy the show.
The theatre arranges signed interpreted performances of selected shows. The signer will always stand on the left hand side of the auditorium to stage right. Please inform the Box Office at the time of booking so that a suitable seat can be found.
Audio described performances
Some performances and films are described for those with a visual impairment. Infrared headsets will be allocated at the beginning of the performance. The sound from the performance can be heard in one ear, whilst the visual aspect of the show is described as it happens, in the other ear.
The theatre arranges captioned performances on selected shows. Dialogue, sound effects and lyrics are displayed in English on text units. You must inform the Box Office at the time of booking so seats can be allocated that will optimise the view of the captioning screens, which are located at either side of the stage.
The Cramphorn Studio runs monthly 'relaxed' performances for our special needs friends in the community. Jeffery Wilson, the organiser of the Lunchtime Concerts, offers some interactive piano, percussion and vocal work. These start at 2.15pm following one of our 'regular' concerts and falls on the last Wednesday of each month.
If you can, let us know in advance if you will be attending the 'relaxed' performance by calling the Box Office on 01245 606505.
Information on all access performances is included in the season and film brochures and can also be obtained from the Box Office.