Accessibility at new Riverside
We offer seven extra wide accessible parking bays in the our open air Victoria Road car park, and five in our undercroft car park, with a drop off area next to the centre. You can access the accessible parking space from Victoria Road.
We also offer extra wide bays at our Waterloo Lane 2 and Waterloo Lane 3 car parks.
Access into the centre
Riverside has two entrances; one from Victoria Road and one from the town centre next to the River bank.
Both centre entrances and exits are at ground floor level, with ramp access at the Riverbank entrance. The reception desk is open with a low level area making it accessible for wheelchair access.
Riverside staff are trained to support a range of needs and staff have had both autism and deaf awareness training. The centre has plans for dementia awareness training, hidden disability training and further autism training soon.
Movement around centre
The centre has level floors throughout, with two lifts; one giving access to the ice rink area and the second providing access to the gym, studios, meeting rooms and pool spectator platform.
All barriers have wide entry access and low-level touch points for easy access when tapping through using your ourChelmsford card. Doorways are also extra-wide to help with customer flow.
All signage around the centre has been produced with accessibility in mind and social stories are currently being developed for different areas of the centre.
We operate a hearing loop at Riverside.
Visual impairments and assistance animals
Assistance animals are welcome in centre to assist their owners.
Changing and toilets
Pool changing (ground floor)
We have fully accessible ground floor pool changing, with an accessible changing room as well as a Changing Places unit.
Our male and female dry changing rooms are located on the ground floor towards the back of the centre near our soft play. They each have wide entrance-way access, spacious changing areas with benches and an accessible toilet.
We also offer large, lower level lockers in our entrance way by the gym, for those using dryside facilities such as the gym or studios.
We have two Changing Places units in the new centre; one in the pool changing area on the ground floor, and one next to the dry changing area on the first floor.
There are 6 accessible toilets throughout the new centre; three on the ground floor and three on the first floor:
- pool changing
- Paddy and Scott's cafe
- Soft play
- Next to the spin studio
- Next to the meeting rooms
- Ice rink changing
We also have baby changing facilities throughout the centre, located in some of our accessible toilets:
- Five in the pool changing
- One in the creche
- One in our soft play
- One in the ice rink
- One in our ground floor cafe
We have a submersible platform and pool pod providing access into both sides of our 25m 10 lane main pool, giving swimmers who need it access to whatever part of the pool they need, even during classes. Please contact reception when you arrive if you need to use these. Alternatively feel free to call 01245 615050 to speak to one of our team.
The main pool also has an adjustable floor and is sometimes split into two sections, allowing different sessions to take place at the same time.
We also have a hoist allowing access to our Learner pool, as well as a sloped entry splash zone.
Wheelchair users can spectate the main pool from the first floor. The spectator platform is accessible through the barriers next to reception and via the green lift. Once on the first floor, follow the signs for the meeting rooms and continue on past these to the spectator area.
Gym and studios
Our first floor gym and studios are all accessible via the green lift, with level floors and wide doorways and barriers throughout.
The doors for the gym are fire doors, and may be heavy. These are in the process of being upgraded so that these will be automatic in the near future. The studio doors are also fire doors, and again may be heavy.
We have a huge variety of gym equipment suitable for those with accessible needs.
For any queries, please speak to our team on 01245 615050. Carers assisting customers in the gym can come in free of charge.
Pool and exercise class sessions
We aim to make our classes and sessions accessible to all and welcome customers to attend with carers if required (carers attend free of charge).
We offer a variety of accessible sessions, including multi-sports, basketball, swimming and boccia, supported by Sport for Confidence.
These sessions are available for anyone experiencing barriers getting into sport and a Sport for Confidence occupational therapist is also available to support customers living with disabilities, dementia, and autism. Please see the Sport for Confidence page for information.
There is a public sensory session every Thursday between 08:30 am and 10 am which includes use of sensory lights, sounds and equipment. This session takes place in the learner pool and runs alongside a public swimming session in the main pool.
In addition, there are plans to run a monthly ‘relaxed’ session which sees the centre close certain areas for an autism-friendly session, where customers and carers can enjoy use of the learner pool and its sensory equipment, including underwater jets, chair nets for children to lie on, low lighting and light and colour projections on the walls.
Our brand new ground floor cafe Paddy and Scott's is fully accessible from reception and is open to the public. It has an open entrance-way, low level serving desk, with easy access out onto the deck and accessible toilet facilities.