Leisure > Chelmsford City Sports > Riverside > Accessibility at Riverside

In line with tier 4 restrictions, our leisure centres are currently closed. We look forward to seeing you as soon as we are able to reopen.

Riverside Leisure Centre

Our flagship centre Riverside Leisure Centre offers a superb range of facilities to suit everyone, along with a Chelmsford city centre location.

Accessibility at Riverside

Update:

In line with tier 4 restrictions, our leisure centres are now closed until further notice.

Coronavirus

Due to the Coronavirus pandemic, we have had to make some changes to the way customers can use our centre. This is to keep all customers and staff safe.


If you have any questions or concerns about this before you visit, please contact the Riverside team at riverside@chelmsford.gov.uk.

Face coverings

Following government guidance, you will need to wear a face covering inside our leisure centres whenever you aren't exercising, unless you have an exemption. You can find out more about face covering exemptions

Hidden Disabilities Sunflower Scheme

Riverside is proud to be in the Hidden Disabilities Sunflower scheme, which aims to assist those with hidden disabilities. You can speak to a member of our team about the scheme, or find out more information on their website.

Entrance accessibility image

We have a range of facilities which aim to make using the centre as easy as possible for those with accessible needs.  

Parking 

  • We offer seven extra wide accessible parking bays in the our open air Victoria Road car park, and five in our undercroft car park, with a drop off area next to the centre. You can access the accessible parking space from Victoria Road. 
  • We also offer extra wide bays at our Waterloo Lane 2 and  Waterloo Lane 3 car parks.  
  • The car park at Riverside is cashless, so you can pay for parking by using a debit or credit card or by using the MiPermit app

Access into the centre 

We have put some changes in place to keep everyone safe during the Coronavirus pandemic. 

  • You can only get into the centre via the river entrance. There is ramp access into the centre here.
  • Please enter the centre on the left hand side. You will be able to make your way straight in to reception. If you require assistance with the lift, please ask a member of staff.
  • You must have pre-booked a session to use the centre. If you have a carer, they can enter free of charge to assist you, however they must register at reception when arriving at the centre.
  • Once in the centre, please follow the signage in place. 
  • If you are a wheelchair user, please use the wide barrier by reception to get to your pool, gym or exercise class session. Please use the purple lift in the main foyer to get to your sports hall or ice rink session.
  • Please go to the reception desk if you have a general enquiry. The reception desk is open with a low level area making it accessible for wheelchair users. 
  • You can only exit the centre via the car park exit. This is at ground level. 
  • If you are a wheelchair user, when leaving the centre, please use the same wide barrier by reception and make your way through the building to the car park exit. Staff will be on hand to assist you if required.

Riverside staff are trained to support a range of needs and staff have had both autism and deaf awareness training. The centre has plans for dementia awareness training, hidden disability training and further autism training soon.

RLC reception hero

Movement around centre 

We have put some changes in place to keep everyone safe during the Coronavirus pandemic. 
  • There will be a one-way system around the centre. Please follow the signs and one-way system around the centre to get to and from your activity
  • The centre has level floors throughout, with two lifts; please use the purple lift to access the ice rink and sports hall, and use the green lift to access to the gym and studios.
  • All barriers have wide entry access and low-level touch points for easy access when tapping through using your ourChelmsford card. Doorways are also extra-wide to help with customer flow. 

Hearing impairments

We operate a hearing loop at Riverside.

Visual impairments and assistance animals

Assistance animals are welcome in centre to assist their owners.

Changing Places pool image

Changing and toilets

All accessible changing areas are open throughout the centre.

Pool changing (ground floor)  

We have fully accessible ground floor pool changing, with an accessible changing room as well as a Changing Places unit.

Dry change 

We offer a limited number of lower level lockers on the first floor by studio one, for those using dryside facilities such as the gym or studios. You will not be able to use some of these to ensure social distancing.

Changing Places

We have two Changing Places units in the centre; one in the pool changing area on the ground floor, and one next to the dry changing area on the first floor.

Toilets 

There are 4 accessible toilets in the centre; two on the ground floor and two on the first floor:

Ground floor

  • pool changing 
  • Paddy and Scott's café

First floor

  • Next to the spin studio
  • Ice rink changing

Baby Changing

We also have baby changing facilities throughout the centre, located in some of our accessible toilets:

  • Five in the pool changing
  • One in the creche
  • One in the ice rink
  • One in our ground floor cafe
Accessible pool platform image

Pools 

  • We have a movable platform and pool pod providing access into both sides of our 25m, 10 lane main pool. Please contact reception when you arrive if you need to use these. You can also contact the team at riverside@chelmsford.gov.uk in advance if you have any queries.  
  • We also have a hoist allowing access to our Learner pool, as well as a sloped entry splash zone.
  • The pool spectator seating is currently not available.
  • Sport for Confidence sessions have restarted. 
RLC first floor landing image

Gym and studios

  • Our first floor gym and studios are situated on the first floor. Once in the centre, please follow all signage. 
  • These are accessible to wheelchair users via the green lift, with level floors and wide doorways and barriers.
  • The doors for the gym will open automatically. 
  • The studio doors are also fire doors, and may be heavy.
  • We have a huge variety of gym equipment suitable for those with accessible needs.
  • For any queries, please speak to our team on 01245 615050
  • Carers assisting customers in the gym can come in free of charge.  Please register as a carer at reception when you arrive. 
  • Sport for Confidence sessions in the gym have not yet restarted.

 

Due to the Coronavirus pandemic, there are some changes to how you can use the gym:

  • You will need to pre-book all sessions using an ourChelmsford card.
  • Carers assisting customers in the gym can come in free of charge.  Please register at reception when you arrive. 

Sessions in the gym

  • Sessions will be for one hour only
  • You will be able to use a station for 15 minutes only
  • We will restrict the number of people allowed in the gym at any time
  • We will mark some pieces of equipment as out of use to ensure social distancing
  • You cannot move equipment such as benches around the gym
  • You will not be able to use the water stations, please bring your own drink
  • You will follow a one-way system around the gym

Showers and changing rooms

  • A Changing Places area will be located by studio 1 on the first floor
  • There is a fully accessible changing room with lockers between the gym and the spin studio.
  • You will be able to use some lockers on the first floor corridor
Sport for Confidence hero

Pool and exercise class sessions

We have put some changes in place to keep everyone safe during the Coronavirus pandemic: 

  • You will need to pre-book all sessions using an ourChelmsford card.
  • Carers assisting customers can attend free of charge but will need to register at reception when they arrive at the centre. 
  • Sport for Confidence sessions have restarted. 

Pool sessions

  • Have a reduced timetable 
  • Sessions are for one hour only
  • We have restricted the number of people allowed in the pool at any time
  • The main pool is open for lane swimming only. You must be able to swim lengths unaided to use the pool.
  • The learner pool is restricted to a maximum of eight people, from two households
  • There is no access to the seating area
  • The flume and splash area are closed

Showers and changing rooms

    • There is a Changing Places unit
    • There is a fully accessible changing room with lockers
    • There is a one-way system in place around the changing area, and to enter and exit the pool area
    • You can use a limited number of lockers
    • You can use the buggy park
    • You can use the hairdryers

Exercise classes

  • A reduced timetable is in place
  • We have reduced the number of people allowed in each class
  • There are marked out spots on the floors in the studios to help maintain social distancing, please do not move these markings
  • You will not be able to use the water stations, so bring your own drink

Showers and changing rooms

  • There will still be toilets       
  • A Changing Places area is located by studio 1 on the first floor
  • There is a fully accessible changing room with lockers between the gym and the spin studio.
Cafe hero image 2

Eating

  • Our ground floor café Paddy and Scott's is currently closed.
  • The café is fully accessible from reception and is open to the public. 
  • It has an open entrance-way, low level serving desk, level floors throughout with easy access out onto the deck area and accessible toilet facilities.  
Riverside

Centre opening times

Monday to Friday, 6am to 9pm
Saturday and Sunday, 6am to 7pm
Bank holidays: see facility opening timetables

Our facilities, including the ice rink may have separate opening times. Please check individual pages.

Facilities

  • 130 station gym
  • 2 exercise studios
  • Spin studio
  • 25m x 10 lane main pool
  • 10m x 10m learner pool
  • Ice rink
  • Creche
  • 2 Changing Places
  • Accessible changing
  • Accessible parking

All prices are correct to 31 March 2021.

All information correct at time of publishing. Please check before each visit.

Contact

Contact form

Riverside Leisure Centre
Victoria Road
Chelmsford
Essex
CM1 1FG

You can also give us your feedback about the new centre.

We are a breastfeeding friendly centre.

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