How to book a session online

Before you book

• All activities and sessions must be booked and paid for in advance before you can use the centres.
• You’ll need to have either a monthly membership, or an ourChelmsford Lite or Plus account to book.  
• When you apply for an account you will be asked to set up a password. 
• After you’ve applied for your account, you will be sent a confirmation email, with a membership ID. 
• You will need both your membership ID and password to book your session. You don’t need the physical card to book. 

Booking a session on the website

• To book on the website, find your activity and click the Book Now button in the top right hand of the page.  You can also choose the Book Online button on the footer.
  
• This will take you through to the booking online page. Choose the centre you want to book your activity at.
  
• This will take you to a log in screen. Enter your membership ID and a password in the relevant boxes and click login. 
  
• Once you’ve logged in, follow the instructions on screen to book your chosen activity.

Booking a session on the app

• You can download our Chelmsford City Sports app to your phone or tablet at the App Store for iphone or Google Play for android.
  
• To book using our app, choose one of our four centres from the menu in the top left hand corner. 
• Once you’ve chosen your centre, tap on the activity you want to book on the app home screen.
• Follow the instructions on screen to book your chosen activity. 
• The final stage of booking will take you to a log in screen. Please enter your membership ID and a password to confirm your booking and pay. Once you have logged into the app the first time, you will not be asked to log in again for subsequent bookings.
• You can now use the My Bookings tile on the app home screen to see what bookings you have coming up. And that's it! 

If you no longer have your Membership ID

• Please contact your centre who will resend you this information.  
  

If you have forgotten your password 

• On the website, please choose book now and go through to the log in screen. Choose the Forgotten your password? option underneath the login area.  
• On the app, you can choose the My Bookings tile on the app home screen for your centre. Then choose the Reset Password button.