1. The contract between you and us
As a member, you agree to follow our rules of membership relating to using our centres and your behaviour within Chelmsford City Council centres.
2. How long will my membership last?
Your membership will last for a minimum of 6 months commitment period at the agreed monthly rate (excluding any freeze months). After this, your membership will automatically renew on a monthly basis unless you or we cancel your membership in accordance with sections 3 or 6. Your commitment period starts from the date of your first direct debit. All membership fees are subject to change.
However, you will be given a least 30 days written notice of any future increase in fees and will be entitled to cancel your membership by giving 30 days written notice should we increase the price you committed to. There is no commitment period for Ice Patch Memberships.
3. What happens if I change my mind and want to cancel my membership?
As long as you have not used your membership and you inform us in writing within 7 days of signing the terms and conditions, we will refund any membership fees you have paid to us and release you from contract without charge.
4. How can I suspend or freeze my membership?
If you wish to freeze your membership, you must do so in writing by completing a freeze form from reception, no later than the 17th day of the previous month that you wish your freeze period to start. You may freeze for a maximum of 3 months at a time in whole calendar months only.
If you are within your initial 6 months commitment period a freeze fee charge of £5 per freeze month applies. Freeze months do not count towards your commitment period. When your agreed freeze period ends, your monthly direct debit membership will automatically return to the agreed amount.
5. Late Payments
If you fail to make payments due under this contract, we may contact an external agency or other organisation to help us collect payment from you. We will only do this after we have written to you at the postal address we have on record for you. It is your responsibility to advise us to any changes in your details.
We also have the right to suspend your membership and refuse you entry to all of our Leisure Centres until you have paid the full amount you owe. If you are within your 6 month commitment period when you fall behind with paying your membership fees, we will continue to add your fees for the rest of that period to the amount you owe.
6. How can I end my membership?
You may not end your membership within your initial 6 month commitment period, unless you qualify under the following reasons:
- You are unable to use our centres due to serious illness or injury for at least three calendar months. You must provide reasonable professional evidence of this, such as a doctor’s certificate or letter.
- You are made redundant and provide us with a letter of redundancy from your employer.
- You move out of the Chelmsford tax code area and provide sufficient evidence of this, such as a council tax bill.
If you have completed your minimum 6 months contract period, you may cancel your membership by giving us notice in writing no later than the 17th day of the previous month that you wish to cancel. Once written notice is received by us, you can cancel your direct debit with your bank. You may only downgrade your membership once you have completed your six months commitment period (excluding any freeze months).
Please note we will not back date cancellations and will only cancel memberships in accordance with the conditions above once the relevant proof has been received. Verbal cancellations cannot be accepted; all cancellations must be made in writing. We do not offer refunds for non-usage.
Chelmsford City Council is a Data Controller for the purposes of data protection legislation. All personal information is held and processed in accordance with this.
Please refer to our Privacy Notices published on our website at www.chelmsford.gov.uk/privacy for details. Please contact us if you need the privacy notice in an alternative format.