If you are legally homeless, we have a duty to assess your situation and give you a Personal Housing Plan, which sets out reasonable steps to help you find somewhere to live.
However, we do not have a duty to provide emergency accommodation to everyone who becomes homeless.
We will treat you as legally homeless if you:
- have no legal right to live in accommodation anywhere in the world
- can’t get into your home, for example your landlord has locked you out
- can’t reasonably to stay in your home, for example you are at risk of violence or abuse
- are forced to live apart from your family or people you normally live with because there is no suitable accommodation for you
- are living in accommodation that is in a very poor condition, including overcrowding
If you live permanently in the UK, you will be eligible for help. If you are from abroad, your immigration status will affect your eligibility. Shelter’s guide on housing rights helps you work out if you’re eligible for assistance and what you’re entitled to.
If you’re 16 or 17 and homeless, we will work with Essex County Council Health and Social Care and make a joint assessment.
For emergency accommodation and support, you can visit:
You can download our Homeless Services Guide to view a map and contact details of other support agencies.