Once we receive your food complaint, we will:
Our investigation may take several weeks. For some food complaints, we have to send food samples to a laboratory for analysis, and liaise with other local authorities and companies. We will not be able to return the food to you.
Not all investigations will result in prosecution of the food business or manufacturer, even if they have committed an offence.
If we prosecute the food business or manufacturer, you will have to make a statement and may have to attend court.
We can’t get you a refund or compensation from the food business or manufacturer, as that is a civil matter between you and the business.
You can speak to Citizens Advice if you want more information about getting a refund.