We investigate complaints about premises that sell food, including shops and restaurants.
We investigate complaints about food premises that have:
- pests, such as rats or cockroaches
- poor levels of cleanliness or food safety
- unhygienic food handling
If your complaint is about a specific food product or meal you have bought, you should make a food safety complaint.
We do not investigate complaints about poor service.
You can visit the NHS website for advice about food safety at home.