Collecting your dog from the kennels
To collect your dog from the kennels, you will have to pay all fees in full.
Once you have paid in full, we will give you a reference number. You need to give this reference number to the kennel for them to release your dog.
You will only be able to collect your dog during the kennel opening times, which are:
- Monday to Friday, 10am to 3pm
- Saturday to Sunday, 10am to 12 noon
Collecting your dog directly from us
In some cases, we will receive your lost dog report before we have taken your dog to the kennels.
If this happens, you will still need to pay the fees to release your dog. Once you have paid the fees, we will arrange for you to collect your dog from a convenient location.
If we have collected your dog, you will need to pay a fee to release it. You can call us to pay the fee.
- Standard release fee: £55
- Kennelling per day: £13
- Dog transportation fee (per journey): £25.90
If your dog is injured or ill, we will take it to the vets. We will add any vet fees to the release fees, and you will need to pay in full before you can collect your dog.