Chelmsford City Council

Chelmsford, along with the rest of England, is now in lockdown until further notice. You can find out what this means and get other useful information on our coronavirus updates page.

Noise complaints we can investigate

Noise we investigate from neighbours includes:

  • loud music or TV
  • playing of loud musical instruments
  • parties and BBQs
  • DIY at unreasonable hours
  • cockerels
  • intruder alarms
  • dogs barking

We do not investigate:

  • footsteps
  • doors slamming
  • people arguing
  • people gathering in the street
  • babies crying
  • children playing
  • moving furniture
  • normal use of domestic appliances

We investigate noise from building sites if the noise falls outside of the hours of operation

The hours of operation are:

  • Monday to Friday, 7am to 8am
    Permitted activity: Light work, and no excessively noisy work (such as drilling or demolition)
      
  • Monday to Friday, 8am to 6pm
    Permitted activity: All types
      
  • Monday to Friday, 6pm to 7pm
    Permitted activity: Light work, and no excessively noisy work (such as drilling or demolition)
      
  • Saturdays, 8am to 1pm
    Permitted activity: All types
      
  • Sundays and bank holidays, all day
    Permitted activity: No work that can be heard beyond the boundary of the site

Noise we will investigate from commercial premises includes:

  • deliveries
  • waste collections
  • noisy equipment
  • air conditioning plant
  • refrigeration plant
  • agricultural activities

It is illegal to set off fireworks between 11pm and 7am, except for:

  • Bonfire Night (5 November), when the cut off is midnight
  • New Year’s Eve, Diwali and Chinese New Year, when the cut off is 1am

If someone is letting off fireworks outside of the permitted times, you should report it to Essex Police on 101.

We will only investigate noise complaints about fireworks if someone is letting them off persistently.

You can find more information about fireworks and the law on GOV.UK.

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Last updated: 12 November 2020

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