Chelmsford City Council

Scam text messages

Earlier this year, we have learned that fraudsters are attempting to scam residents, by posing as us and sending texts about a refund.

These bogus text messages asked you to provide personal information, such as bank details, to receive a refund of a few hundred pounds.

We take security very seriously. We advise residents to be alert when receiving text messages, emails and phone calls that seem to be from us, especially if they:

  • tell you about a monetary refund
  • ask for personal or payment information

If you are suspicious about a communication you have received from us, you can contact us.

General advice on scams

Anyone can be a victim. Scammers sound genuine, and some are very convincing.


  • if it sounds too good to be true, it probably is
  • don’t be rushed into anything
  • if you are in doubt, just say no

If you are unsure whether what is being offered is genuine or not, talk to a friend or family member.

If you wish to report or have any information on a suspected scam, you can contact the Citizens Advice Consumer Service on 03454 04 05 06. They will inform all relevant regulatory authorities.

To report a financial or investment scam you can visit the National Fraud Authority’s Action Fraud site or call 0300 123 2040.

    Contact Council Tax

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    (Our Council Tax contact form will be unavailable from midday on Friday 16 August. We expect it to be back up by 3pm on Saturday 17 August. We apologise for any inconvenience.)

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    01245 606555
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